Planning and Scheduling Specialist - Summer Job

• Working as an important part of a small Resource Management team, coordinating critical daily activities with colleagues with-in the team.

• Creating monthly schedules for a variety of departments across five countries combining effectively business needs (call volume patterns), legal requirements and employees’ requests.

• Coordinating weekly meeting, training, coaching and other off the phone times to ensure no conflict with handling of call volume; taking care of employees’ schedule swaps.

• Ensuring all legal requirements are met at all times when handling scheduling & work time related questions.

• Correctly and effectively managing employees’ working time with-in summarized working time restrictions of each country, ensuring working time balances are met according to internal requirements.

• Recognizing & effectively handling daily scheduling related challenges that may be caused by additional unexpected workload, unplanned absenteeism.

• Handling of yearly holiday planning.

• Compiling & analyzing of a number of daily reports, retrieving data from different sources to compile the reports.

• Ensuring an effective & friendly communication when handling staff’s schedules related questions.

• Through all daily activities helping to ensure departments achieve their Service Level goals.

Required knowledge / skills / experience:


• Very good communication skills (both written and verbal) in English

• Experienced MS Excel user

• Accurate & able to follow procedures, guidelines to the point

• Detail oriented, exceptional analytical skills

• Flexible and takes responsibility

• Outstanding time management and multitasking skills

• Proactive and able to follow through to ensure desired results

• Can handle stress well


Recommended

• Contact Centre work experience

• Basic knowledge on work time related legislation

• Good command of Estonian (both written and verbal)

•Stimulating and challenging tasks within an international environment
• Motivating salary
• A chance to become part of a lively and dynamic group


Working period from May-till September.

Please send your CV in English.

If you think you are the perfect candidate for this role, please apply. Please submit you CV in English.


All successful applications will be contacted within 5 working days. If you have not heard after 5 working days then unfortunately we were unable to
consider your application on this occasion.