Customer support representative

-Deliver professional and personalised support through support tickets and in person

-Carry out information sessions to ensure new drivers on the Uber platform are fully informed and are passionate about the opportunity

-Owning your personal metrics for customer support and performance

-Be passionate and knowledgeable when speaking about Uber products

-Going beyond mere problem solving to identify root causes and work with other members of the Uber team to make continuous improvements

-Representing the Uber brand professionally whilst celebrating your city’s individuality

-At least 1 year of work experience
-Experience in customer service roles is preferred
-Experience within a multi-national companies represent a big plus
-Solid verbal and written communication skills
-Knowledge of Estonian/ Russian and English is a key requirement
-Strong support background with a desire to be part of a cohesive team.
-Great communication skills and ability to interact with people from diverse backgrounds
-A calm temperament with negotiation and conflict resolution skills
-An interest in and passion for Uber.
-Ability to adapt and thrive in an environment of high growth and continual change.