Quality Analyst

You will be representing a world-leading car manufacturer who requires Quality Analyst with foreign language abilities in order to address their expanding international markets for brand new models hitting the market right now. This organisation provides a contemporary working environment with a diverse team based in Bucharest, Romania.

Your Challenge:
While the agents provide navigational route assistance, assistance at the road side or within the vehicle, your job will be to support the agents. You will monitor and asses their answers and provide professional feedback. Some of your tasks might include:
• evaluate agents performance against specific standards
• provide feedback
• coach agents in order to improve performance
• conduct language assessments

Your Resume:
• 3rd level education with Call Centre experience
• Fluency in English & Finnish
• pro active
• professional attitude when delivering feedback
• Analytical skills
• Familiar with CSAT or NPS
• Team player

Benefits:
*Excellent relocation support.
*A fun, dynamic and challenging work environment.
*Team building activities and networking opportunities.
*Professional
*Meal vouchers and health insurance

Relocation Reimbursement:
*Reimbursement of initial travel costs
*Initial hotel accommodation provided on arrival
*Continual support from relocation advisors and the Delegate team

Please send your CV in English to:
cmyschor(at)delegaterecruitment.com