2023-08-23 14:48:55

Investigative Analyst

CVKeskus.ee klient

Job Description

  • Perform judgments and assessments to help train machine learning models
  • Apply business knowledge, awareness of known risk patterns, and use of various validation tools to make accept/reject decisions on Commerce Platform transactions;
  • Use platform tools to prevent subsequent bad behavior;
  • Identification and analysis of fraudulent patterns;
  • Leverage regional awareness and callouts to customers worldwide on a subset of reviews to ascertain transaction validity;
  • Raise team awareness on fraud trends, including syncs with SMEs on current patterns;
  • Propose preventative measures, process enhancements, and improved tool functionality;
  • Work with Customer Support to resolve escalations;
  • Adhere to platform KPIs related to accuracy, decision time, and productivity.
  • Requirements

  • Excellent spoken and written English.
  • Ability to read, write, and speak fluently in at least one non-English language (Spanish, French, Italian, German, Russian, Mandarin, Hindi, or Arabic preferred);
  • Ability to make decisions with speed and confidence;
  • Desire to proactively uncover new fraud patterns;
  • 1+ year experience with e-commerce and card-not-present environments (or similar);
  • 1+ year experience analyzing large amounts of data;
  • Strong capabilities in Microsoft products like Office;
  • SQL experience is a plus;
  • Knowledge and experience with fraud analysis and prevention a plus.
  • Company offers

  • Competitive salary.
  • An opportunity to be part of international team.
  • Friendly and youthful work environment.